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SHIPPING

Shipping & delivery

 

📍Hong Kong 

✅ Free local postage (Hong Kong Post)

 

Successfully paid orders will be processed and shipped to you within 1-2 working days (Saturday, Sunday, and public holiday excluded)

 

Local parcels will be delivered within 3-5 working days after the day of posting.

 

Customers are required to bear responsibility for the loss of mail items. CRYSTAL CAVA can provide the video proof of delivery. If you require detailed tracking information and signature proof, please consider using SF express instead.

 

✅ SF express 

Free shipping is available for orders over $500.

For the order below HKD 500, Courier Fee shall be paid by the customer when delivery.

 

Once the order is successfully paid and confirmed, we will ship to you within 1-2 working days (Saturday, Sunday, and public holiday excluded) and delivered within 1-3 working days, depending on the delivery arrangement from the logistics provider.

 

*Self-pick up in stores/lockers is recommended to shorten the delivery period

 

Successfully paid orders will be delivered to the pick-up point within 3 to 4 business days, depending on the availability of the locker/stores. SF Express will automatically assign your parcel to a nearby locker if your selected locker is full. Please refer to the most updated SMS for the final pick-up point.

 

Shipping fees

SF express stores/lockers: HKD 20 for the first KG, HKD 6 for each 0.5KG afterward. 

SF Express Service Partners (Circle-K, 7-11convenience store): HKD 25 for the first KG, HKD 6 for each 0.5KG afterward

 

SF express Door to door delivery (home and business address): HKD 25 for the first KG, HKD 6 for each 0.5KG afterward

 

The shipping fee may vary according to the ordered item's actual weight and shipping address.

 

For inquiries on SF-Express services, please get in touch with the SF-Express hotline at +852 27300273.

 

For Bracelets / Pendants / Tiny decorations items,  a premium branded bag and bubble bag will be used as a protective layer to minimize the shock during the delivery. If customers prefer to have box packaging, you may pay for an additional packaging fee (HKD 4 – HKD12). 

 

For fragile items (Decorations / Crystal Cluster), box packaging will be used to prevent any damage caused during the logistic. Free box packaging for orders above HKD 500.

 

All items will be appropriately packed to prevent unavoidable shocks and pressures during the delivery that possibly cause damage to the items. The fragile items will be separately wrapped and surrounded by the packaging airbag in the box. 


📍Macau

SF express 

Free shipping is available for orders over $800.

For the order below HKD 800, Courier Fee shall be paid by the customer when delivery (HKD 34 for the first KG, HKD 6 for each 0.5KG afterward)

 

Successfully paid orders will be processed and shipped to you within 1-2 working days (Saturday, Sunday, and public holiday excluded)

 

Delivery within 2-3 working days depending on the customs clearance and the delivery arrangement from the logistics provider

 

For Bracelets / Pendants / Tiny decorations items,  a premium branded bag and bubble bag will be used as a protective layer to minimize the shock during the delivery. If customers prefer to have box packaging, you may pay for an additional packaging fee (HKD 4 – HKD12). 

 

For fragile items (Decorations / Crystal Cluster), box packaging will be used to prevent any damage caused during the logistic. Free box packaging for orders above HKD 500.

 

All items will be appropriately packed to prevent unavoidable shocks and pressures during the delivery that possibly cause damage to the items. The fragile items will be separately wrapped and surrounded by the packaging airbag in the box. 

 


📍Taiwan

SF express

Free shipping is available for orders over $800.

For the order below HKD 800, Courier Fee shall be paid by the customer when delivery (TWD 229 for first KG up)

 

Successfully paid orders will be processed and shipped to you within 1-2 working days (Saturday, Sunday, and public holiday excluded)

 

Delivery within 3-5 working days depending on the customs clearance and the delivery arrangement from the logistics provider

 

Please provide the ID numbers for the Taiwan order when placing an order; you can give the information on the checkout page or contact us via E-mail / LINE.

 

The consignees of import express consignments are required to download the EZ WAY APP to enter the required personal identification data and complete the necessary registration process by connecting your personal data to the corresponding cell phone account.

 

For Bracelets / Pendants / Tiny decorations items,  a premium branded bag and bubble bag will be used as a protective layer to minimize the shock during the delivery. If customers prefer to have box packaging, you may pay for an additional packaging fee (HKD 4 – HKD12). 

 

For fragile items (Decorations / Crystal Cluster), box packaging will be used to prevent any damage caused during the logistic. Free box packaging for orders above HKD 500.

 

All items will be appropriately packed to prevent unavoidable shocks and pressures during the delivery that possibly could cause damage to the items. The fragile items will be separately wrapped and surrounded by the packaging airbag in the box. 



📍Other countries

SF Express (International shipping)

An order above HKD 1000 can enjoy a 10% shipping fee cashback.

 

CRYSTAL CAVA welcomes orders from overseas. Please get in touch with us with the address and postal code to get a quote for the shipping cost prior to placing an order.