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Return Policy

Shopping at CRYSTALCAVA.COM.HK, you can enjoy: 7-Day Return and Exchange Guarantee

- Returns and exchanges apply to orders shipped to Hong Kong. Within 7 days of receiving the goods, each order can only be exchanged once (round-trip shipping costs are borne by the buyer).

1. Returns and exchanges only apply to bracelets and pendants (not applicable to fragile ornaments, other products can be queried with the customer service team before purchase).

1. No refunds are provided, but goods of higher or equivalent value can be exchanged (differences in price higher than the original value need to be made up).

1. The product cannot apply the monthly promo code or event discount of the original order, and will be calculated based on the basic member discount (details can be referred to Member Exclusive).

1. The goods to be returned or exchanged must retain the original packaging and receipt (no returns or exchanges if tags are removed or the circumference has been changed), and photos must be taken before shipping for verification.

1. After we receive the goods, we will confirm the goods and ship out the selected return and exchange goods within 3 days.

- No refunds are provided for any orders at CRYSTALCAVA.COM.HK.

- No returns or exchanges for man-made damages.

- If the goods are out of stock, CRYSTAL CAVA promises to contact the customer for exchange or refund within 3 days.

- Within 7 days of receiving the goods, if you find any missing or omitted items, please immediately contact our customer service team via WHATSAPP.

- If you receive the goods and find any damage, please keep all the packaging, along with the receipt on the packaging, and contact our team.