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Return Policy

CRYSTAL CAVA, we do everything we can to assist you in finding your fit, so you can be confident that we've got the perfect thing for you. we're constantly improving to make all customers would enjoy the shopping experience. 


- Given the recent global outbreak and spread of COVID19, refunds and exchange is temporarily suspended due to safety concerns. 


- All purchases from CRYSTALCAVA.COM.HK are non-returnable. Once the order has been successfully placed, the order cannot be returned, refunded, or exchanged.

 

- The out-of-stock item will be canceled, and you will be given a refund or exchange within 3 days.


- If the items you receive have quality issues or missing items, don't hesitate to contact our customer services teams through WhatsApp within 7 days upon receiving the items. Items must be returned in the original box and must include all the original tag, label, packaging, and receipt. 


- Our customer service team is ready to help with any queries you may have.